As the COVID-19 pandemic continues, your primary care providers at the City of Lakes Family Health Team want to remind you that OUR CLINICS ARE OPEN. Depending on the reason for your appointment, you may be offered an in-person appointment or a virtual appointment by phone or video. When you make your appointment, our clerks will provide you with clear instructions as to how this will work. We have recently upgraded our phone system in order to make it easier for you to contact us.
We continue to screen all patients prior to appointments by asking a series of questions about symptoms such as fever, cough or shortness of breath or possible contact with symptomatic individuals. It is important that you answer all questions honestly, so that we can prevent the possible spread of COVID-19. If you screen positive, we will provide direction as to next steps and we will offer you a virtual appointment as appropriate.
If you do have an in-person appointment at one of our clinics, you must wear a mask prior to entering the clinic. You are required to keep your mask on for the entire appointment including while you are waiting in the reception area or exam room. Please do not arrive early as we are only allowing a few patients into the clinic at a time. And, if possible, do not bring anyone with you unless necessary or ask your driver to wait in their vehicle during your appointment.
We have received many inquiries from patients asking about a COVID vaccine. We do not yet know when the vaccine will be available in Ontario or who will be eligible to receive it first. Once we have received confirmation from Ontario Health we will let you know how to access the vaccine.
If you are an elderly patient or if you are a caregiver to an elderly person who may be struggling to cope with isolation or uncertainty as to what services are available in our community, we have developed a list of resources. This includes such services as grocery deliveries, affordable meal deliveries, foot care at home, cleaning services for seniors at home, socializing opportunities or computer support. For more information, go to Support for the Elderly and their Caregivers.
