Job Purpose

The Quality Improvement Decision Support Specialist (QIDSS) Program is expanding to meet the growing needs of Family Health Teams (FHTs) across Northeastern Ontario. We are seeking a QIDSS Clerk to join our team and play a key role in supporting data-driven quality improvement and digital health initiatives.

This is an exciting opportunity to contribute to primary care transformation, gain hands-on experience in health data management and digital health tools, and build a career pathway in quality improvement.

The QIDSS will work in close collaboration with the QIDSS Lead for the Family Health Team partnership. The QIDSS Lead will provide strategic guidance, set priorities, manage projects, and support decision-making to build capacity and ensure the success of the QIDSS role.

Family Health Team partnerships are located throughout: Manitoulin Island, Espanola, North Shores, Sault Ste Marie, Mattawa, West Nipissing, Powassan, Parry Sound, Sudbury, North Bay, Huntsville, Elliot Lake, Almaguin Highlands, and Iroquois Falls. 

What We Value

If you’re a forward-thinker ready to lead systemic improvements and collaborate meaningfully with family health teams—this is the role for you.

Key Duties & Responsibilities

  Patients Before Paperwork Initiative 

• Data Management & Reporting

  • Collect, clean, and organize data from the EMR to support quality initiatives
  • Develop and maintain EMR tools to enhance data usability and workflow efficiency
  • Enhance data integrity, access, and comparability across FHTs
  • Develop and distribute user-friendly reports for performance monitoring and evaluation
  • Maintain communication with EMR providers and uphold strong documentation protocols
  • Complete regular reporting requirements for internal and external use including reports for Ontario Health

  eServices Implementation

  • Support onboarding and rollout of eReferral workflows across FHTs.
  • Conduct site readiness checks and provide go-live support.
  • Deliver training sessions and create user guides for clinicians.
  • Monitor adoption metrics and troubleshoot workflow issues.
  • Support the FHTs in working towards meaningful use of e-referral in every day use

  Qualifications

  • Post-Secondary Degree
  • Experience in health administration and planning, health informatics, information management, business, or health care technology would be an asset 
  • Understanding of primary care and multidisciplinary team-based approaches to health care delivery;
  • Experience with digital health tools (eReferral, EMR optimization) is an asset
  • Ability to travel by car to remote locations.

Why Join Us?

• Be part of a regional initiative improving access and quality in primary care.
• Gain career development opportunities in quality improvement and digital health.
• Work in a collaborative team environment with mentorship from experienced QIDSS professionals.

Please forward your cover letter and resume to Meghan Peters, Executive Director of the City of Lakes Family Health Team.  This email address is being protected from spambots. You need JavaScript enabled to view it.

 We are an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees!

While we thank all applicants, only those under consideration will be contacted for an interview.