Patient Charter of Rights and Responsibilities

To be treated in a safe and secure environment
To be treated in a kind and respectful way
To participate in the care that’s provided to you
To ask questions of the people providing your care
To refuse to receive care you don’t want
To have your personal health information remain private
To be treated with respect and dignity
To a scent-free environment
To receive reasonable notification when an appointment has to be re-scheduled (preferably 24 hours)

To treat our staff with courtesy and respect
To be polite and respect other patients
To take responsibility for your health
To give accurate information to help plan your care
To take care of your personal belongings
To accept responsibility for the choices and decisions you make about your care
To bring your health card to every appointment
To provide reasonable notification to the clinic when cancelling or re-scheduling your appointment (preferably 24 hours)
To visit our website at www.yourfamilyhealthteam.com

Greater Sudbury